sarekam

Privacy Policy

Last Updated: September 10, 2026

Welcome to Sarekam ("we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how our mobile application and web platform collect, use, and safeguard your data when you use our home, event, and repair services.

1. Information We Collect

When you use the Sarekam app or website, we may collect the following information:

• Personal Identification: Name, phone number, and email address provided during OTP sign-in or service booking.
• Service Address & Location: Pincode, city, and GPS coordinates (with your explicit permission) to discover available local services and dispatch verified service partners.
• Booking & Order Details: Selected services, packages, scheduling preferences, and payment status.
• Device & Usage Data: Device model, OS version, and network status to ensure smooth app performance and offline fallback.
• Camera & Media (Optional): Photos uploaded voluntarily for customer support, service verification, or customized booking inquiries.

2. How We Use Your Information

We use the collected information for the following legitimate purposes:

• To match and fulfill your service requests with qualified local technicians and choreographers.
• To verify your identity via secure One-Time Password (OTP) authentication.
• To send important booking confirmations, status updates, and customer support communications.
• To improve app responsiveness, user experience, and service availability.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. Information is only shared under the following limited circumstances:

• Assigned Service Partners: Essential contact and address details are shared with the assigned professional solely to execute your booked service.
• Service Providers: Trusted infrastructure partners (cloud hosting, transactional messaging) who assist in app operations under strict confidentiality obligations.
• Legal Requirements: If required by applicable laws, regulations, or legal processes.

4. Data Security

We implement industry-standard technical and organizational security measures, including HTTPS/TLS encryption and strict database access controls, to protect your information against unauthorized access, loss, or misuse.

5. Account & Data Deletion Request

Sarekam provides users with full control over their personal data. If you wish to permanently delete your account and associated personal information, please follow these steps:

• Send an email from your registered email address to support@sarekam.com with the subject "Request Account Deletion".
• Include your registered mobile phone number in the body of the message.
• Our support team will process your request and permanently delete your user profile, saved addresses, contact information, and account authentication records within 7 business days.
• Completed booking invoice records may be retained strictly as required by applicable tax and accounting laws.

6. Contact Us

If you have any questions, feedback, or data requests regarding this Privacy Policy, please contact our support team at:

Email: support@sarekam.com
Website: https://sarekam.com/